Simpson Dean

London: 020 7082 8100
Kent: 01303 760 805
Bucks/Berks: 01494 419 192

Customer Service

Job Description

Customer Service

c£25,000 per annum

Based near Bromley by Bow


An exciting new Junior Customer Service Executive role has arisen within our client's business. We are seeking a Junior Customer Service Executive to report to the Senior Client Services Manager on a day-to-day basis. The Junior Customer Service Executive role is a junior role in the team where a real focus is needed on training and development to bring that individual up to Client Service Specialist standard, so this role has progression

Are there any benefits?

  • Full training and support plan
  • Clear path to Account Manager position
  • 25 days holiday + Bank holidays
  • Walking proximity from two tube stations

So, what could a normal day consist of?

  • Adopt working practices briefed by Senior Client Services Manager
  • Escalate issues and offer up solutions to problems
  • Work with Sales Team to develop great customer relationships and play an active role in the ongoing client relationship. Direct client contact.
  • Communicate critical paths to clients and internal teams to manage expectations
  • Drive product innovation
  • Help build client knowledge centre

What if I don’t have all of the above experience?

An ideal candidate for this Junior Customer Service Executive role will also be considered if you have transferable skills from the below sectors

Transferable skills:

  • Consulting
  • Human Resources
  • Administration
  • Sales
  • Social Care

I like it, tell me more!

For the successful candidate to excel in this fast-paced environment as a Junior Customer Service Executive, you should have experience within a customer facing role where you enjoy providing a proactive service with a "client centric" approach. An interest in marketing and retail would be a benefit, as would a natural flair in creativity. This is a career defining opportunity to join one of the UKs leading retail Point of Sale manufacturers; led by innovation and focussed on sustainability. You will have the opportunity to work with leading UK Retailers and FMCG brands.

What do you want from me?

To be considered for this Junior Customer Service Executive role, you will need the following experience:

  • Implement and follow business process
  • Take on constructive criticism to better self
  • Able to ask for support
  • Can do attitude
  • Proven administration, multi-tasking, and prioritising skills
  • Be an effective communicator
  • Be able to listen to provide a balanced response
  • Proficient in Excel (v-lookup, if statements, pivot tables, basic formula building)
  • Implement and follow business process
  • An understand risk level when to escalate issue to management

YES, I'm definitely interested. Tell me what I need to do next!

If you are interested in applying for this Junior Customer Service Executive role, please click "Apply Now" or contact one of the Simpson Dean Team on 0207 082 8100

Apply now