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Simpson Dean

London: 020 7082 8100
Kent: 01303 760 805
Bucks/Berks: 01494 419 192

Customer Service Supervisor

Job Description

Customer Service Supervisor

Salary £23,000 per annum plus benefits

Based near High Wycombe

Full-Time/Permanent

An exciting new Customer Service Supervisor role has arisen within our client's business. Our clients are seeking someone who can arrange vehicle inspections with their customers and deal with all incoming calls and emails.You will need to ensure that the vehicle inspections are tailored to suit the type of vehicle being inspected and then ensure a suitable engineer is assigned to the customer.

Are there any benefits?

  • Employee savings scheme
  • Private healthcare
  • Company pension

So, what could a normal day consist of?

  • You will be dealing with incoming calls or emails and assist the customers with their specific enquiries
  • It will be your responsibility to book and allocate customer jobs to engineers
  • Also Updating the database/portals with changes and status of each customer
  • Keeping in touch with engineers to ensure that follow jobs for customers are booked in correctly
  • You will also undertake general administration jobs
  • You could be taking payments, issuing receipts
  • Dealing with customer correspondence via email and post
  • Achieve the SLA's for our existing customers

I like it, tell me more!

The successful candidate for this Customer Service Supervisor role should have the ability to work in a busy environment.

You will also need to display exceptional levels of customer service at all times. Going the extra mile and be a great team player.

This is a fantastic role in team environment which offers the opportunity to make a difference to our clients business.

Having experience in scheduling would be an advantage and being a focused and driven person who can lead by example within the team.

What do you want from me?

To be considered for this Customer Service Supervisor role, you will need the following experience:

  • Experience within a customer service environment
  • Have worked within an office or a contact center environment
  • Excellent good telephone manner is essential
  • Have proven experience in providing exceptional customer service
  • An ability to deal professionally, calmly and tactfully with customers and internal colleagues
  • You must be able to demonstrate proficiency in all Microsoft Office applications
  • you will need to display a good geographical knowledge
  • Experience in scheduling is preferable

YES, I'm definitely interested. Tell me what I need to do next!

If you are interested in applying for this Customer Service Supervisor role, please click "Apply Now" or contact one of the Simpson Dean Team on 01494 419 192

Apply now