Customer Service Administrator

35 hour week (9am-5pm) with 1 hour for lunch.

5 weeks holiday per annum (including bank holidays)

Profit share scheme

Interesting and varied role

c£23,000

Based near Marlow

Permanent

An exciting new Customer Service Administrator role has arisen within our client's manufacturing business. We are seeking an organised person with great communication skills to fill this dynamic role.

So, what could a normal day consist of?

• Respond to emails, phone calls and online helpdesk customer enquiries in relation to price requests, product information, order placement, and order queries

• Prepare and progress sales quotations

• Action customer sample requests

• Process and invoice sales orders

• Produce dispatch paperwork and manage the process of shipping customer orders with respective carriers

• Maintain email and telephone contact with existing customers

• Raising purchase orders and booking in stock

• Order stock and stationery from suppliers

• Check supplier delivery notes against invoices

• Customer / supplier filing

• Assist in other areas of the business as required

I like it, tell me more…

This Customer Service Administrator position is an interesting, varied and challenging role dealing with customers by phone, email and our online helpdesk. You will deal with inbound sales enquiries from an initial enquiry through to order processing and invoicing. Customer service enquiries include order status, after-sales technical support and product returns. With experience this role will lead to face to face customer contact in our showroom.

This is not like a call-centre based customer services role; this role offers a high degree of flexibility when dealing with customer enquiries and requires plenty of initiative to match customer requirements with suitable products and services.

What do you need from me?

To be considered for this Customer Service Administrator position, you need the following experience:

• Experience in a similar role
• Great can-do attitude
• Fantastic communication skills both written and verbal
• Proficient in Word and Excel
• Good phone manner

YES, I'm definitely interested. Tell me what I need to do next!

If you are interested in applying for this Customer Service Administrator role, please click "Apply Now" or contact one of the Simpson Dean Team on 01494 419 192